Privacy policy

Information we collect

When you place an order or create an account, we collect your name, email address, shipping address, billing address, and payment information. We also collect basic usage data such as pages visited and browser type to improve our website.

How we use your information

We use your information to process orders, send shipping notifications and order confirmations, respond to customer service inquiries, and improve our website. We do not sell or rent your personal information to third parties.

Payment processing

Payment processing is handled by Stripe. We do not store your credit card information on our servers. All payment data is transmitted securely using industry-standard encryption.

The card form is rendered by Stripe and loads a webfont from Google Fonts, so reaching the payment step sends your IP address and browser details to Google. That is the only place this site contacts Google; every other page serves its fonts from our own servers.

Bot protection

Our contact form is protected by Cloudflare Turnstile. When you use that form, Cloudflare receives technical information about your browser and connection in order to confirm you are not an automated system. Cloudflare processes that data under its own privacy policy.

Shipping partners

We share your shipping address with our shipping carriers to fulfill your order. Each carrier has its own privacy policy governing how it handles your data.

Email communications

We send transactional emails related to your orders (confirmations, shipping updates, password resets). We may occasionally send product announcements. You can unsubscribe from promotional emails at any time.

Cookies

We use cookies to maintain your shopping cart, remember your login session, and understand how visitors use our site. You can disable cookies in your browser settings, but this may affect site functionality.

Data retention

We retain order records and account information for as long as your account is active or as needed to provide services, comply with legal obligations, and resolve disputes.

Your rights

You may request access to, correction of, or deletion of your personal data at any time by emailing sales@helixpremiumparts.com.

Contact us

Questions about this privacy policy? Email sales@helixpremiumparts.com or use the contact form.